Help Center
Frequently Asked Questions
Everything you need to know about ordering, delivery, and our floral services.
How far in advance should I place my order?
We recommend placing your order 5–7 days in advance to ensure availability of your preferred bouquet style. For special occasions like weddings or large events, please contact us as early as possible.
How can I receive my flowers?
We offer delivery across the Bay Area, with fees based on distance. You can also pick up your order at our Santa Clara studio. All bouquets are made right before pickup or delivery to ensure maximum freshness.
What are your business hours?
Our flower studio is open daily from 12:00 PM – 5:00 PM.
We are available online from 10:00 AM – 10:00 PM.
Extended time slots may be available with a $20/hour overtime fee.
Do you offer any discounts?
Pre-order Discount: Place your order 7 days in advance and enjoy 5% off. Use code: PREORDER5OFF
Loyalty Discount: Leave us a positive review on Yelp, Google, or our website and receive $5 off your next order. Use code: REVIEW5OFF
Will I receive the exact same bouquet as shown in photos?
We do our best to replicate the design, packaging, and flowers shown. However, since flowers are seasonal and subject to supply, some substitutions may be necessary. We always ensure the overall look, color palette, and style remain consistent with the original design.
Do you offer after-sales service?
Since flowers are highly perishable, we cannot guarantee their lifespan. We provide photo confirmation before delivery so you can review your bouquet. A $25 rearrangement fee applies for any adjustments requested after photo approval. Once the bouquet is delivered or picked up, it cannot be returned or exchanged.